faq

 

Do you ship overseas?

Currently we have no capacity to ship overseas.  We currently only ship nationally across Australia.

How do I make changes to items in 'My Shopping Cart'?

You will be able to remove items in your shopping basket during the 'Checkout' process by clicking on the X icon to the right of each item.

You will be able change quantities or items in your chopping cart during the 'Checkout' process by clicking on the blue arrows to the right of each item.

How do I know if my item is available?

You'll be able to add all available items to your shopping basket. Any items that are not available will be marked on your screen and you won't be able to put them in your basket.

How do I place an order?

To place an order:

  1. 'Sign In' to your account or shop as a guest
  2. Add the items that you want to buy to the shopping cart
  3. Once you've placed all of the items that you want to buy in your basket, head to the 'Checkout'
  4. You'll then be able to finalise your order by entering your payment and delivery details.

I'm having trouble placing an online order. What can I do?

If you're having trouble placing an order online, please drop us a line at service@justwhatiwaned.com.au or call 1300 177375 between 9am and 5pm Monday to Friday, AEST.

Can I send my order as a gift?

We will ship your order to whatever address you give but please note that the tax invoice will be sent with the parcel and you may not want the gift recipient to see that.

What currency is used on this site?

All orders are calculated in Australian Dollars (AUD).

What should I do if my credit card has been declined?

If your credit card has been declined, it's best to talk to your local bank.

Is it safe to enter my credit card details?

Yes, your information and online credit card transactions are transmitted through a secure connection using SSL technology.  In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Can I pay using PayPal?

Yes.

How do I pay for my order?

We accept MasterCard and Visa.

Can I use a gift card as payment?

Yes you can use your gift card to pay for your items.

How do I create an account?

To create an account:

  1. Click 'Register'
  2. Enter the requied details
  3. Agree to the policy and click 'Continue'

 

 
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